Ordering and Delivery
Once you have made your choice you can place and pay for your order via our NEW Secure Webstore, or email us on sales@tyneteesaquatics.com. You m
ay also contact us with any questions you may have. We accept payments
by Cheque, Postal Order, Direct Bank Transfer (funds must be cleared before goods are dispatched) or PayPal. Orders which include 'Frozen Fishfood' will be dispatched from here using our specialist courier service late in the evening to arrive at your address still frozen the next day. You will immediately be provided with a 'Track and Trace' Weblink including the consignment number for use via the FedEx UK Website. Delivery days are Tuesday to Thursday to suit your own requirements and don't forget you can mix 'n' match your order to make up a full box of blister packs. All of the inclusive postal charges and details are for the UK mainland ONLY. For deliveries outside of this area please do not hesitate to contact us on sales@tyneteesaquatics.com, or fill in a 'Contact Us' form. Any orders which do not include 'Frozen Fishfood' will be dispatched via the Royal Mail Delivery Service.
ay also contact us with any questions you may have. We accept payments by Cheque, Postal Order, Direct Bank Transfer (funds must be cleared before goods are dispatched) or PayPal. Orders which include 'Frozen Fishfood' will be dispatched from here using our specialist courier service late in the evening to arrive at your address still frozen the next day. You will immediately be provided with a 'Track and Trace' Weblink including the consignment number for use via the FedEx UK Website. Delivery days are Tuesday to Thursday to suit your own requirements and don't forget you can mix 'n' match your order to make up a full box of blister packs. All of the inclusive postal charges and details are for the UK mainland ONLY. For deliveries outside of this area please do not hesitate to contact us on sales@tyneteesaquatics.com, or fill in a 'Contact Us' form. Any orders which do not include 'Frozen Fishfood' will be dispatched via the Royal Mail Delivery Service.The following post codes are outside our Couriers normal delivery areas and are charged at a higher rate. Please contact us prior to placing your order for further details and availability:
AB31 to 38 - AB41 to 45 - AB51 to 56 - FK19 to 21 - HS1 to 9 - KA27 & 28 - KW1 to 3 - KW5 to 17 - PA20 to 49 - PA60 to 78 - PH1 & PH5 to 10 - PH15 to 26 - PH30 to 44 - IV1 to 28 - IV30 to 32 & 36 - IV40 to 49 - IV51 to 56 - ZE1 to 3 - VI13
Important Note - PLEASE READ When ordering 'Frozen Fishfood' you MUST provide us with a preferred delivery date or day of the week (Tuesday to Thursday only) via e-mail or telephone call. You MUST be present to SIGN for acceptance of the delivery. We cannot, and do not take any responsibility for product loss or quality due to thawing should you not be present on your chosen delivery day/date. All Frozen Fishfood orders are packaged in purpose made insulated boxes to ensure a minimal degree of thawing. Our overnight delivery service will arrive before 5pm on your chosen delivery day/date. There is now also a before 12noon service available at extra cost should you prefer, please contact us for details on sales@tyneteesaquatics.com, or fill in a 'Contact Us' form.
IMMEDIATELY return and store your Frozen Fishfood in a freezer
Guarantees and Returns
All products are covered by the manufacturer's standard guarantee. Details of which will be found with your goods where applicable. Warrantees will need to be registered with the manufacturer by you, the customer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance
All goods must be paid for in full before dispatch without exception. Tyne Tees Aquatics reserve the right to decline any sale, at any time, with reason and full refund when paid.
