Price Match Promise

We promise to try, "whenever possible" to match any genuine "Like for Like" price.

If you find an identical item anywhere online for less we will do our upmost to match their price as well as then offering a superior and faster service.  Tyne Tees Aquatics appreciate your custom and feedback.

Please e-mail us at sales@tyneteesaquatics.com or fill in a 'Contact Us' form with details of your 'Price Match' product for further assistance.

SECURE Shopping Cart Payment via PayPal

When you place an order or access your account information, we offer the use of the World renowned SECURE PayPal Service.

NOTE:  You DO NOT have to have a PayPal Account in order to pay for your goods.
 
 
PayPal encrypts your details, in particular your credit card information, before you send it to us, meaning that ONLY the receiver of the information (i.e. PayPal) can read this information.
 

Tyne Tees Aquatics will never request information that is excessive for our purpose, and we try, with your help, to keep any information we hold about you up to date and accurate. Any information we store that is no longer relevant will be deleted after a reasonable length of time. You can request, at any time, that we stop using your information and mailing our catalogues to you, by notifying our Customer Services Department on sales@tyneteesaquatics.com, or fill in a 'Contact Us' form.  We apologise if you continue to receive our catalogues whilst we process your request.

Privacy Policy

Our success is based on the strong traditions of quality, value for money and a genuine care for our customers.  We will never sell or pass on your name and address to any other organisations.  Your details are confidential and you will never receive unsolicited mail as a result of ordering from Tyne Tees Aquatics.  We receive your details either when you place an order, request a catalogue or when you have been recommended by a friend to receive a copy of our catalogue.  When placing an order, we need to know your name, address, payment method, telephone number and email address.  This is so that we can process and fulfil your order, notify you of your order status and, if you choose, send you our regular email newsletter.  Your details also allow us to enhance your overall shopping experience, providing a more personalised website.  They also help us monitor how you use our site and buy from it so that we can develop the design and layout, and recommend items we think you may be interested in.  Giving us your details means we can also tell you about any changes we make, or inform you of any important and exciting Tyne Tees Aquatics news.  By placing an order or registering on our website you are consenting to the collection, processing and use of this information by Tyne Tees Aquatics.  If you have any further questions regarding our Privacy Policy, please contact our Customer Services Department on sales@tyneteesaquatics.com, or fill in a 'Contact Us' form.

Our Online Security Policy

We know that you care how information about you is used, rest assured, when you shop with us, your personal information will be treated with the highest standards of safety, security and confidentiality.